Grievance & contact

Who to contact

Your grievance officer is simply us — Sunanda & Paras. Tell us what happened and we will answer within 2 working days.

Forest Spa, 93 B, Noida, Uttar Pradesh 201304 — visits are by appointment.

What happens next

1. Message us on WhatsApp or by email. Include your booking reference (it looks like BB-0007) and a few words about what went wrong.
2. We reply within 2 working days to acknowledge it.
3. We tell you what we can do and by when — and then we do it.

Privacy requests

To see, correct or delete the details we hold about you, use the same contacts above. See the privacy policy for what we keep and for how long.

If you are still unhappy

• For a booking made on PetBacker, you can also contact PetBacker's support — and our money-back guarantee applies: Book through PetBacker and you're covered by our full money-back guarantee.
• You may also contact the National Consumer Helpline (India) on 1915 or at consumerhelpline.gov.in.