Terms of booking

Booking is free

Sending a booking request or a message costs nothing and creates no obligation. We confirm dates by WhatsApp or phone; a stay is confirmed when we tell you it is.

Visit first, pay on drop-off

Booking with us is free. Come and meet us (or take a live video tour of the home), see where your cat will stay, and pay by UPI or cash only when you drop your cat off.

There is no advance, no online payment and no card on this site. Our price is ₹399 per cat, per night (per cat, per night — food, litter, play and daily photo updates included). Two cats from the same family can stay together — message us for the family rate. Need a ride? Our pet taxi, Tabbies Taxis, can collect and drop your cat across Delhi-NCR — ask for a quote.

Changing or cancelling

Plans change — just message us. There's no advance, so nothing to refund. You can cancel any time before drop-off at no cost; telling us early lets us offer your dates to another family.

Your cat's health

• We ask for a vaccination certificate (rabies and the core FVRCP shot, given at least 14 days before the stay) at drop-off.
• Neutered / spayed cats are preferred. Intact cats are accepted case by case — tell us in the form.
• Guests we host: Cats, 1–5 kg.
• Please tell us about medicines, allergies and conditions — we follow your instructions exactly.

To protect your cat, our resident cats and the next guest, we may decline a cat that looks unwell when you arrive.

How we look after your cat

One guest family at a time — your cat never shares space with strangers' cats. You will hear from us every day with photos and a few honest words. If your cat seems unwell we call you straight away; if a vet is needed we arrange emergency transport and take your cat. Vet charges are paid by you at the vet's rates, and we tell you before treatment wherever we can.

Our responsibility

We look after your cat as we look after our own and will take reasonable care throughout the stay. Even so, cats can get stressed, hide or fall ill in a new place, and we cannot promise that will not happen. Our responsibility is to take reasonable care and to get your cat veterinary help when it is needed. Nothing in these terms limits any right you have under Indian consumer law.

Bookings on PetBacker

If you book through PetBacker, that booking is governed by PetBacker's own terms, including its insurance, payment protection and support. On top of that: Book through PetBacker and you're covered by our full money-back guarantee.

See our PetBacker listing

Photos of your cat

We send you photos and videos of your cat during the stay. We post a guest cat's picture publicly (on this site or social media) only if you say yes first.

Using this website

• Reviews are real PetBacker reviews, shown exactly as written.
• Cat Talk answers are general information from experience with cats — they are not veterinary advice. If your cat seems unwell, please see a vet.
• Prices and availability can change; the price that applies is the one we confirm when you book.

Governing law

These terms are governed by the laws of India. If we cannot sort something out between us, please first use Grievance & contact.